Return & Refund Policy

Chocolates & Perishable Goods

Due to the perishable nature of food products, returns of chocolates and edible items are not accepted.

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In the event of a quality concern, shipping damage, or fulfillment error, customers must notify us within 14 days of receipt. Upon review and at our discretion, we may issue:

• A replacement, or

• A refund or store credit

Documentation, including photographs and order information, may be required.

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Merchandise (Non-Food Items)

All non-food merchandise is sold and fulfilled by third-party suppliers. Accordingly:

• Returns, exchanges, and refunds are governed solely by the supplier’s policies

• Each supplier maintains independent eligibility requirements and time limits

• We do not process or authorize merchandise returns on behalf of suppliers

Supplier contact information can be provided upon request.

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Additional Terms

• Refunds will not be issued for damage resulting from improper handling or storage after delivery

• Shipping charges are non-refundable unless otherwise required by law

• This policy is subject to change without prior notice

For inquiries, contact: info@thecandycontraption.com.